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Support

We’re here to help

Most problems have a quick fix. Try the ones below, or send us an email and tell us what’s happening.

Email us

Tell us which phone or TV you have and which way of playing you were using. It helps us help you faster.

Please start the subject line with KinetiRun:, for example “KinetiRun: TV not pairing”.

ashishkubaghel@gmail.com

Common fixes

Quick fixes

The camera isn’t starting

  1. Check that KinetiRun is allowed to use the camera in your phone’s settings.
  2. Close other apps that might be using the camera, then open KinetiRun again.
  3. Make sure a light is in front of you, not behind you.
  4. Still stuck? Restart the phone and try again.
Camera setup tips

The TV can’t find my phone

  1. Connect the phone and the TV to the same home Wi-Fi.
  2. If your phone asks to find devices on your local network, allow it.
  3. Scan the QR code on the TV again.
  4. Close KinetiRun on both devices and open it again.
TV + phone guide

Restoring a purchase

  1. Unlimited can be restored after you reinstall the game.
  2. On the phone, sign in to the same Apple ID or Google account you used to buy it.
  3. Open KinetiRun and tap Go Unlimited, then Restore Purchase.
  4. Unlimited is bought on the phone, behind a parental check.

Learn the moves

Step-by-step guides for Body Motion, Hand Gestures, TV + phone and Touch.

How to play